Payment
Yes, all prices are listed in Singapore Dollars.
We accept credit/debit card payments, Paypal, GrabPay, and Google Pay.
Unfortunately, we can only accept online payments through the methods listed above.
Shipping
Shipping is free within Singapore on all orders above $40 and above, after discounts. Standard shipping rates are $3.50 for all orders up to $39.99.
*If you would like to ship to countries outside of Singapore, please check out our stores listed below.
aprilskin.com.sg is a dedicated website for our Singapore customers. We currently only ship within Singapore borders for orders placed here. If you reside in the countries below, you can shop at each dedicated website.
1) Aprilskin Korea: aprilskin.com
2) Aprilskin Japan: aprilskin.jp
3) Aprilskin US: aprilskin.us
4) Aprilskin Hong Kong: aprilskin.hk
5) Aprilskin Taiwan: aprilskin.tw
6) Aprilskin Malaysia: aprilskin.my
Please contact Customer Service at sgcs@apr-in.com as soon as possible. Please include your name, order number, and correct products you would like to receive in your email. While we will do our best to correct the error, please keep in mind that if the product update is requested after the order has been processed or shipped, we are not responsible for arranging a return, refund or replacement shipment as the item in the initial order was successfully delivered.
Please contact Customer Service at sgcs@apr-in.com as soon as possible. Please include your name, order number, and photos of what you received. A customer service representative will get this solved for you right away!
Please contact Customer Service at sgcs@apr-in.com as soon as possible. Please include your name, order number, and photos of what you received. A customer service representative will get this solved for you right away!
Shipping typically takes 2 to 3 business days (not including weekends). We are not able to expedite shipping beyond this time frame. If you have not received your package after 2-3 business days, please contact Customer Service sgcs@apr-in.com to confirm the status of your order.
Our products are manufactured in Korea and shipped from our facilities in Singapore.
In your order confirmation email, click on the "View Your Order" button to find your Ninjavan tracking number. Visit the Ninjavan Tracking Page and input the tracking number. Tracking numbers are only made available on business days (not including weekends). Please wait for at least one business day for tracking information to appear. If your tracking information does not become available within 1-2 business days, please contact Customer Service sgcs@apr-in.com to confirm the status of your order.
Please contact Customer Service at sgcs@apr-in.com as soon as possible. Please include your name, order number, and correct shipping address in your email. Keep in mind that if the address update is requested after the order has been processed or shipped, we are not responsible for locating your package or arranging another shipment. Please contact Ninjavan directly to attempt to change the delivery location.
Order
You can order quickly and easily on aprilskin.com.sg. To add items to your Shopping Cart, simply click on "Add to Cart" for the item you wish to buy.
To remove an item or change the quantity, go to your Shopping Cart and adjust accordingly.
We aim to keep our stock regularly updated. If you find the product you are looking for is out of stock, please check back soon!
You may follow us on our social media accounts to stay updated on restocks!
We update inventory status daily and try to restock items within 1-2 weeks.
You can make an order without an account. But, we highly recommend making one to more easily check order details and collect rewards points towards your next purchase.
Immediately after you have successfully placed your order, you will receive a confirmation email that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records. The order confirmation email includes your order number, the details of the products and corresponding prices, any credits or promotional discounts, shipping charges (if applicable), your ship-to and bill-to information, and the shipping method. PLEASE CHECK THIS INFORMATION CAREFULLY. We are not responsible for shipping errors caused by incorrect input of personal information. If you did not receive a confirmation email, please reach out to our customer service team immediately.